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      Technical Service Representative Interview

      22 Apr 2016
      Anonymous employee
      Verona, WI

      Other Technical Service Representative interview reviews for Epic

      Technical Service Representative Interview

      7 Oct 2015
      Anonymous employee
      Verona, WI
      Accepted offer
      Positive experience
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I applied through other source. The process took 2 months. I interviewed at Epic (Verona, WI) in Apr 2012

      Interview

      Initially contacted by email to answer a timed questionnaire with some logic, puzzle, and opinion-based questions. Round 2 was a scheduled phone interview with someone working in the role I was applying for. Round 3 was an optional dinner with a couple hosts from the company and other interviewees the night before the on-site interview. Round 4 was finally the on-site interview which began at 9 AM and lasted until 3 PM. It consisted of the following: - A scenario-based interview with a staff member in the role you are interviewing for - One-on-one Q and A with a senior staff member in the role you are interviewing for - Multiple timed tests on math, logic, and grammar - Lunch in the cafeteria with 1 staff member and a couple other interviewees - An interview with a member of the Human Resources Department - A non-timed test on coding ability where you are presented with a task and need to write the code that would accomplish it. I received a call with the job offer from the same HR person I interviewed with about 2 or 3 weeks after the on-site interview.

      Interview questions [1]

      Question 1

      What are five things you are not?
      1 Answer
      1
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Epic (Verona, WI)

      Interview

      The interview process consisted of a phone interview, followed by online questionnaires, then the on site interview. The phone interview was a basic personality interview, with questions about living in Wisconsin, about working in healthcare, etc. They basically wanted to make sure you were not a sociopath or lying on your resume/application. The online questionnaires were standard personality/skills ones. The on site interview was a standard "what would you do in X situation" style interview followed by a couple of tests. The tests were for computer skills and basic programming. You didn't have to write in a specific language, as no one knows how to write in M (the languate they work with) anyway.

      Interview questions [1]

      Question 1

      Tell me a time when you had an issue with a coworker and how did you resolve it?
      Answer question

      Technical Service Representative Interview

      3 Oct 2015
      Anonymous employee
      Madison, WI
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through university. The process took 7 weeks. I interviewed at Epic (Madison, WI) in Jan 2015

      Interview

      1st: phone interview to figure out logistics, not many interview type questions (when could you start, how often would you mind traveling, would you relocate to WI,etc) 2nd: logic and coding online placement tests. These are just to see where you are and how you think through logic problems, even the coding sections are just to see your thought process, they aren't even in a specific language. 3rd: personality test. I think this is just to see exactly what role you would be a good fit for. 4th: on-site interview. They let me bring my husband from VA to WI to visit the city! The on-site had tours and meetings and a few different types of interviews. One interview about issue prioritization and important steps. One interview about personality and situation-specific questions. Lastly, one interview about next steps and logistics.

      Interview questions [2]

      Question 1

      How would you prioritize a set of healthcare EMR technical issues?
      Answer question

      Question 2

      How would you deal with a physician who doesn't think you know what you're talking about?
      Answer question
      1

      Technical Service Representative Interview

      18 May 2013
      Anonymous interview candidate
      No offer

      Application

      I applied through university. The process took 4 weeks. I interviewed at Epic

      Interview

      I first applied through my college job fair. The recruiter submitted my information into their system and I got their email after about a week later. I was set up for a 30min phone interview. They asked me basic questions like any other interviews. Then I was set up for an assessment test. After that, I was disqualified. Good to have at least a basic computer programming skill.

      Interview questions [1]

      Question 1

      The assessment test really tests how well you do problem solving, such as some math problems and how fast you get adapted to the new programming.
      Answer question