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      Technical Services Engineer Interview

      17 Jan 2013
      Anonymous employee
      Verona, WI
      Accepted offer
      Average interview

      Application

      I applied through university. The process took 4 weeks. I interviewed at Epic (Verona, WI)

      Interview

      Applied through my university's career services website. Within a couple days, was sent a request to do a personality assessment. The assessment consisted of choosing which statement describes you best and basic SAT type analogies. Within another few days, I was invited to set up a phone interview. An Epic employee with the position that you are applying for calls you during the schedule time. They ask to verify things on your resume as well as standardized test scores, SAT, ACT. The interviewer asks basic questions like why you want to work in this field, etc. The rest of the interview is you asking questions about the company and the interviewer describing the position more. The interview is supposed to last about 30 min, but mine was a little over 1 hour. After a couple weeks, I was invited to a interview on campus. You are flown in and put up in a nice hotel in downtown Madison. An employee picks you up from the hotel and brings you out to dinner with a few of the other interviewees. They also take you on a small tour of Madison. For the actual interview day, dress is very casual. They allow you to even wear jeans, however I did not. I wore khaki pants and a cardigan sweater. Once you get there, they hand you a personalized schedule. My day started off with a tour of campus. Campus is very beautiful and large. Each building has its own theme. What is nice is that there is always an employee picking you up and dropping you off wherever your next scheduled activity is. It would be easy to get lost otherwise. Next we had a short software demo of the product. After that, I got another overview of the position from another technical services employee. We were able to ask more questions and he described some of the benefits and such. I had to take 4 different assessments spread out throughout the day. There are math and verbal assessments which are fairly simple and similar to standardized tests. There is a 20 question "logic" test which gives you a made up programming language and asks you questions about it. Programming knowledge is not really required, although it would make this test very easy. The last assessment was a Programming assessment. Before I took this test, I had a talk with my recruiter, which I will talk about later. She said that this assessment was not mandatory, but it would not hurt to take it. I only know basic Java and decided to take it. The assessment is to make 4 different programs using a language of your choice. If you do not know any languages, pseudo-code is allowed. I thought a couple of the programs were pretty hard. The difficulties were not in writing code that I didn't know, but coming up with appropriate algorithms to solve each problem. At this time, I took the math and logic tests. We had lunch with a different employee. The cafeteria is very nice and the food was really good. Even though we did not have to pay for any of our food, I found out that the food is subsidized so it is very cheap. They even have their own pastry chef. I am not big on dessert, but they had gelato which I couldn't pass up. After lunch, I had a case study with another employee. The case study was fairly simple. You are given 3 emails describing different problems and you have to prioritize the emails. There is no right or wrong answer. As long as you speak your thoughts and think logically, you will be ok. Finally, I had what is called the Wrap Up. This is a meeting with your recruiter. Don't be fooled, as this is another interview. The recruiter asks you basic behavioral type questions. This is also where you discuss salary and living in Madison, WI. After that, you are given a 2 minute test on paper that is mostly math questions. I think the aim here is to warm up the brain for the assessments, even though I already had taken 2 of the assessments. After this, I took the verbal and programming tests. I was free to leave after that. All the employees are very nice and there are a lot of people interviewing. You will be grouped with other interviewees for different parts of the day. The day is very long. It is a lot to take in and I can understand if someone would feel overwhelmed. I thought the environment was very relaxed and enjoyed the interview day.

      Interview questions [2]

      Question 1

      My behavioral question was interesting. The question was "What are 5 things that you are not." For some reason, the way the question was worded threw me off, and I struggled with it a bit.
      Answer question

      Question 2

      An example of the programming question is this. Obtain a positive range of interviews from the user and display all of the the additive numbers in this range. It gives examples of these additive numbers. 112358, 1212243660. Pretty much they are integers where the 2 previous numbers in the integer add up to the next digits. The problem would be much easier if it was only the next digit is the addition of the 2 previous, but that is not the case here.
      Answer question
      11

      Other Technical Services Engineer interview reviews for Epic

      Technical Service Engineer Interview

      12 Aug 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Epic

      Interview

      Straight forward. Asked some basic questions sometimes a logic based question but mostly getting to know basic information about you and if you would be a good fit within the company and adhere to the company ethos and guidelines like the 10 commandments

      Interview questions [1]

      Question 1

      "Tell me about a time you faced a significant challenge at work. How did you handle it?"
      Answer question

      Technical Services Engineer Interview

      20 Sept 2023
      Anonymous interview candidate
      Verona, WI
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Epic (Verona, WI)

      Interview

      All interviews took place during one 4-hour session. The interviews alternated between informational, providing information about the role, and interviews where I was asked questions about time management and client relations skills and general industry knowledge.

      Interview questions [1]

      Question 1

      What aspect of the job do you think would come easily to you, and what aspect would be the most difficult for you?
      Answer question
      1

      Technical Services Engineer Interview

      20 Oct 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Epic

      Interview

      There are multiple rounds of "interviews". Someone wl call you to do an informal informational call. You'll then have an online assessment. If you pass the assessment, you'll be invited on campus for an campus tour and in person interviews.

      Interview questions [1]

      Question 1

      Do you have customer service experience?
      Answer question

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