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      Customer Service, Systems Integrator Interview

      25 Sept 2010
      Anonymous interview candidate
      Madison, WI
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 months. I interviewed at Epic (Madison, WI) in Mar 2010

      Interview

      I was contacted via email about the company. Applied for AV Technician and Customer Service. A couple of weeks later, I got an email regarding phone interview. The interview was about 20 minutes, with the recruiter telling me that I should apply for Windows System Integrator rather than AV Tech, and I did. Two weeks later, I received another email about an entry "exam" that I'm required to do, consisting of three parts - Math, English, and MUMPS. The MUMPS part is Programming 101. Several days after the test, I received another email regarding travel arrangement for an on-site interview at their campus. Flew there, met two employees whom took us (a group of six) out for dinner and a walking tour of Madison. I found out later from their employees that they flew in at least 20 people everyday, mostly college seniors with high GPA.

      Interview questions [1]

      Question 1

      A system administrator of another healthcare firm suspects that the software is causing an issue and asks you to put the system offline. You know the system inside out. The administrator has been working for almost 20 years at the firm. The software error caused the pharmacy to swap one medicine with another. What will you do?
      Answer question