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      Customer Success Manager (CSM) Interview

      12 Dec 2020
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at Forrester in Dec 2020

      Interview

      1. 15 mins before the interview, the interviewer told me that the interview would be delayed by 30 minutes. Very unprofessional. 2. Interviewer’s background was VERY noisy with kids screaming at the back. 3. Before the interview, I was asked to note down the potential questions I would have. But they were not addressed. 4. Interviewers’ tone was VERY degrading — “do you understand that ...” — I obviously read, therefore I applied? 5. Interviewer was also very rude to cut me off during the interview. I stopped talking after awhile because I felt that I don’t want to work in such an environment.

      Interview questions [1]

      Question 1

      Do you understand that you can work in this country?
      Answer question
      avatar
      Forrester response
      5y
      Thank you for taking the time to share your experience with us. It's clear you did not have the experience we intend for all candidates to have, and so I am sorry for that. If you would be willing to connect with me to share more, I'd welcome a conversation. You can reach me directly at jkelly@forrester.com Thanks again, Julie Kelly Dir - Talent Acquisition

      Other Customer Success Manager (CSM) interview reviews for Forrester

      Customer Success Manager (CSM) Interview

      26 Feb 2026
      Anonymous interview candidate
      Singapore
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Forrester (Singapore)

      Interview

      Poor experience with hiring manager. When asked upon his management style, he said that he will not protect his team even if there's criticism for the sales team. As for career progression, he said that the candidate must do 1 level above his job grade which is understandable. However, he mentioned that Singapore and expect promotion after a few years which is a bad stereotype. Asked irrelevant questions like how would you react to a harsh criticism and what have made you changed your perspective in the last 6 months. Interesting but not relevant to the CSM role. Not sure how is he a CSM leader.

      Interview questions [1]

      Question 1

      what have made you changed your perspective in the last 6 months.
      Answer question

      Customer Success Manager (CSM) Interview

      19 Oct 2021
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Forrester (London, England)

      Interview

      Amazing, it was very interactive, great meetings and helpful guidance. I learned a lot about the company, role and daily responsibilities of the role. Best interview process I have ever experienced.

      Interview questions [1]

      Question 1

      Knowledge about the company, role and business background.
      Answer question