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I appreciate your review and candid feedback on the SDR/LDR interview process. It definitely sounds like your experience was not uniform with our sales and lead development organization (both SDR/LDR fall under the same umbrella). One of our goals is to make sure that the process is uniform and standard. 1) It helps us really understand the performance, drive and talent of candidates and our future teammates and 2) it also provides a better candidate experience which is very important.
I apologize that we had difficulty scheduling your initial phone screen. One area we've identified for improvement is better planning around vacations and days off, so that when candidates get contacted before vacation, that there is someone there to help them through the process as positions get filled.
Thank you for letting us know that overall it was a very enjoyable experience to interview with us. I can tell you that as a team we really enjoyed speaking with you and learning about your goals and what you are looking for in your next role. You took time out of your day to come speak with us and we appreciate it.
It's interesting that you describe an interview as "interrogational." That is not how we mean to come across. We do try to dig as deep as we can with candidates so we can get to understand them at their core. In many cases, the prospects we speak with, who range from startup founders to Fortune 500 executives, can be very direct and interrogational in their approach with us as salespeople. While we don't mean to be interrogational in style, we do look for candidates who can think on their feet and turn a serious conversation into a light hearted discussion around their value. We strive to get better at demonstrating value every day. In a lot of ways, an interview is just like a sales pitch that an SDR would give to an executive.
If you have any other suggestions please feel free to email me. My email address is eric.gonzalez@glassdoor.com
Thank you,
Eric Gonzalez
Senior Manager, Sales Development