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      Enterprise Customer Success Manager Interview

      2 Aug 2022
      Anonymous employee
      New York, NY

      Other Enterprise Customer Success Manager interview reviews for Glassdoor

      Enterprise Customer Success Manager Interview

      9 Jun 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Glassdoor in Apr 2022

      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Glassdoor (New York, NY) in Jul 2022

      Interview

      Interview consisted of: 1. Recruiter Screen 2. Hiring Manager Interview 3. Providing an example client presentation 4. Presentation panel interview based on prompt, with an additional interview from a peer on the team afterwards 5. Offer and conversations with the recruiter The interviews were very fair and everyone was great. No trick questions. What made this interview difficulty "average" in rating, was the number of presentations requested. I appreciate that the team was so thorough, as it shows they really care about who they bring on.

      Interview questions [1]

      Question 1

      Standard client management questions. A few examples: "Describe a time you were able to influence a customer to adopt a change" "What customer success metrics have you worked with?" and "What data have you presented on QBRs?" "An example of feedback you received on your working style and how you overcame it" "How do you establish trust?"
      Answer question
      avatar
      Glassdoor response
      3y
      Thank you so much for your feedback on this interview process and congratulations on joining Glassdoor! We pride ourselves on providing a fair and equitable hiring process and are very happy that was your experience. We are excited to have you join the Glassdoor family! - Cortney Holloway, Talent Acquisition Manager

      Interview

      The interview process consisted of: 1 Phone Screen 1 video call with prospective manager 1 panel interview reviewing a presentation deck 1 video call with current employee 1 phone call for feedback with recruiter Overall, this was an exemplary experience. Everyone was very kind, engaging and curious about me and my experience.

      Interview questions [1]

      Question 1

      One that stands out: How would you handle clients that are angry about having a revolving door of account managers?
      Answer question
      avatar
      Glassdoor response
      3y
      Thanks for sharing. Glad to hear you had a great experience, and more importantly that you accepted the offer! Please keep the feedback coming as an employee - I'm glad to have you on the team! - Kira Dewey, Interim Head of Customer Success

      Enterprise Customer Success Manager Interview

      8 Mar 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Glassdoor

      Interview

      There were about 4 true rounds. Recruiter Single person interview Recruiter Their manager ? Recruiter Panel + Presentation Recruiter Offer Negotiate Offer A bit long but positive and I can understand some barrier to entry.

      Interview questions [1]

      Question 1

      There is a presentation in the interview process. Can't recall the exact questions but definitely had to understand employer branding and how to help companies strengthen their public facing brand.
      Answer question
      avatar
      Glassdoor response
      4y
      Thanks for sharing your interview experience! I'm glad to see that you had a positive experience, and that you're joining Glassdoor full-time. Our interview process is designed to be a fair, thorough process that prioritizes getting to know your professional skillset while allowing you opportunities to meet as much of our team as possible. That being said, respecting your time is one of our top priorities, so I'll be sure to pass along your feedback for further improvement. Welcome to Glassdoor! - Mark Batke, Internal Employer Brand Manager