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      Customer Success Manager Interview

      4 Oct 2018
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot (Dublin, Dublin) in Jan 2018

      Interview

      Up until today, the process was one of the best i’ve had, simple and clear. For the last stage, they invited me to the office for face to face interviews. If you’re not used to pressure, this might be a bit overwhelming because you’ll get 4 back to back interviews. But it’s a quite good exercise for what to expect. In terms of follow ups, the recruiter always gave me a deadline date, if she didn’t have an answer by then, normally she dropped me a line or called mentioning the new date. At first I didn’t get the job, as they decided to promote another person. But later, 2 months after the feedback she got back to me saying that there was another opening and asked me if I was still interested. Couldn’t get any better

      Interview questions [1]

      Question 1

      Tell me about a situation where you received a negative feedback, and how you reacted to it.
      Answer question
      avatar
      HubSpot response
      7y
      Thanks for taking the time to write a review - your experience is one that is happening more and more often, where we may not have the right opportunity when you initially interview with us, but a few months down the road the timing might be right to re-engage. I'm so glad that you felt like you were prepared for every step of the process with a high level of communication, and so glad you decided to join us! -Becky

      Other Customer Success Manager interview reviews for HubSpot

      Customer Success Manager Interview

      14 Oct 2025
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at HubSpot (Dublin, Dublin)

      Interview

      Initial call, call with team leader, case study to present to team afterwards. Everyone was friendly and positive. They have lots of resources online to use as well to prepare for your call.

      Interview questions [1]

      Question 1

      Describe inbound marketing and how it helps businesses
      Answer question
      1

      Customer Success Manager Interview

      22 Jun 2025
      Anonymous employee
      Bengaluru
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at HubSpot (Bengaluru)

      Interview

      1. HR screening 2. Hiring Manager 3. Assignment/Roleplay 4. Culture fit rounds 1. Hiring Manager 2. Senior Manager 3. Internal Stakeholder The last three rounds are considered as one and the evaluates the candidate on various aspects of company culture.

      Interview questions [1]

      Question 1

      Why do you want to work at HubSpot?
      Answer question

      Customer Success Manager Interview

      9 Apr 2025
      Anonymous interview candidate
      Tokyo
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at HubSpot (Tokyo)

      Interview

      45-minute interview with HR person, followed by a 1-hour interview with the CSM Manager.All interviews will be conducted online.Before the HR meeting, you will receive a link to the culture code, which outlines their values and culture.

      Interview questions [1]

      Question 1

      Could you tell us about the challenges you're currently facing with the clients you're handling? What is the toughest feedback you've received from a colleague, and how did you respond to it?
      Answer question

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