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      HubSpot

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      Top companies for "Compensation and Benefits" near you

      avatar
      Smartmatic
      3.7★Compensation and benefits

      Customer Support Representative Interview

      10 Oct 2018
      Anonymous employee
      Cambridge, MA

      Other Customer Support Representative interview reviews for HubSpot

      Customer Support Representative Interview

      24 Feb 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at HubSpot (Cambridge, MA) in Sept 2018

      Interview

      Three phone interviews and an in person interview. You'll have to learn the basics of the software to do a trial support call with a manager so they can see if you can talk to customers. The in person interview is a lot of behavioral questions.

      Interview questions [1]

      Question 1

      What was a time you dealt with a disappointed or dissatisfied customer?
      1 Answer
      avatar
      HubSpot response
      7y
      Thanks for taking the time to write a review - we definitely recommend that candidates prepare for behavioral interview questions (the STAR method is a great interview technique to study!) and get familiar with our software before going through our process. So glad you decided to join us! Best, Becky

      Application

      I interviewed at HubSpot

      Interview

      The first interview is aking you about your experience, expetations and then they'd ask you how to navigate in the hubsport platform and do a roleplay- Kind of difficult and its important to explore all the platform beforehand

      Interview questions [1]

      Question 1

      -Do a walkthrough the Hubspot platform
      Answer question

      Customer Support Representative Interview

      4 Feb 2025
      Anonymous interview candidate
      Bogotá, Bogota
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at HubSpot (Bogotá, Bogota) in Dec 2024

      Interview

      You will have a total of 5 interviews divided in 3 steps. 1) Recruiter interview 2)Technical and roleplaying interview 3) 3 behavioural interviews ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ

      Interview questions [1]

      Question 1

      Why do you want to work with us?
      Answer question
      1

      Customer Support Representative Interview

      10 Nov 2021
      Anonymous interview candidate
      New York, NY
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 1+ week. I interviewed at HubSpot (New York, NY) in Oct 2021

      Interview

      Recruiter reached out to me through linked in for position and did phone interview and wanted to move me through the process. Next I moved through the demo process and customer service lead was on her phone most of the time and was not professional or transparent. In the end, didnt here until a week later and they don't provide feed back because of how much people they are hiring which is unfortunate. Wouldn't reccomend since I had such a horrible and unprofessional experience .

      Interview questions [2]

      Question 1

      Why hub spot?
      Answer question

      Question 2

      Talk about a time where you were in a difficult situation and how did you over come it?
      Answer question