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      HubSpot

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      Customer Support Specialist Interview

      14 May 2021
      Anonymous interview candidate
      No offer
      Negative experience

      Other Customer Support Specialist interview reviews for HubSpot

      Customer Support Specialist Interview

      22 Jun 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at HubSpot

      Interview

      The hiring process consists of an initial HR interview to assess cultural fit, followed by a technical interview to evaluate skills, and concludes with three separate one-on-one interviews with different managers expecting STAR responses.

      Interview questions [1]

      Question 1

      Tell me about a time you had conflict with a coworker or colleague, and how did you overcome it?
      Answer question
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at HubSpot in Apr 2021

      Interview

      Received an email for the 1st round of interview a week after I applied, however this "interview" was a PRE-RECORDED video session where you will have ~45 seconds to read the question and you'll have 1-2 minutes to answer (depending on the question). No re-recording once that's done as well. Didn't get through the 2nd round and no interview feedback that the company claimed to provide due to the great number of applicants. Ironically, I have read around that the company focuses alot on its people, helping them to grow and succeed etc but I was surprised that they could not take out 30 minutes of their time to have at least a virtual video call.

      Interview questions [1]

      Question 1

      1. Why Hubspot? 2. What is one skill you learnt recently? 3. Can you tell of a memorable customer experience. 4. Can you tell of a negative customer experience and how you dealt with it.
      Answer question
      2

      Customer Support Specialist Interview

      1 May 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at HubSpot

      Interview

      It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.

      Customer Support Specialist Interview

      22 Apr 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot in Apr 2026

      Interview

      Three rounds: -Screening with recruiter -Technical (live troubleshooting with a manager) -Behavioral (3-30 minute interviews with managers) The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.