Customer Support Specialist applicants have rated the interview process at HubSpot with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 66.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Specialist roles take an average of 19 days to get hired, when considering 39 user submitted interviews for this role. To compare, the hiring process at HubSpot overall takes an average of 24 days.
Common stages of the interview process at HubSpot as a Customer Support Specialist according to 39 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 22%
Presentation: 11%
Skills test: 10%
Background check: 8%
Group panel interview: 6%
Other: 6%
IQ intelligence test: 3%
Drug test: 3%
Personality test: 3%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at HubSpot (Bogotá, Bogota) in May 2021
Interview
I had 3 rounds of interviews for this position. The first one is just a quick screening call with a recruiter. If they decide to move forward, you'll get instructions for a Technical interview, related to the software CRM. If you also get positive feedback on this one, you will move on to the last round where you will meet 3 or 4 managers for 30 minutes each.
Interview questions [1]
Question 1
- How do you stay motivated?
- Why HubSpot?
- How do you deliver bad news?
- Tell me about a situation where ...?
The hiring process consists of an initial HR interview to assess cultural fit, followed by a technical interview to evaluate skills, and concludes with three separate one-on-one interviews with different managers expecting STAR responses.
Interview questions [1]
Question 1
Tell me about a time you had conflict with a coworker or colleague, and how did you overcome it?
It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.
I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot in Apr 2026
Interview
Three rounds:
-Screening with recruiter
-Technical (live troubleshooting with a manager)
-Behavioral (3-30 minute interviews with managers)
The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.