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      Morgan Stanley

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      Client Service Associate Interview

      2 Aug 2017
      Anonymous employee
      Menlo Park, CA
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Morgan Stanley (Menlo Park, CA) in Nov 2016

      Interview

      I submitted my application online, and a manager shortly contacted me afterwards. Without scheduling a good time with me beforehand, the manager called me out of the blue and started asking me interview questions like: "Tell me about yourself", "why are you interested in this position", etc. I was pretty interested in the role so I had no problem chatting with the manager in that surprise phone call, but the whole thing felt odd to me, especially since the manager called me several times using a personal phone rather than a work phone. Later on, I was asked to go on site for an interview. The interview process went pretty smoothly and I met a lot of the financial advisors who I would be working with if I got the job. A week later, the same manager called me and told me that they would like to have me on the team. The manager gave me a rundown of what my compensation and benefits would look like and asked me if I could give a verbal confirmation of my acceptance during the phone call. I was shocked because I was not expecting to give an answer right on the spot. I asked for some time to deliberate and the manager's tone changed. The manager asked me why I needed more time to consider the offer and told me that they expected me to accept it right away. I pleaded for more time and I was given 24 hours. After careful thought, I decided to turn down the offer. I called back, and gave the manager the news and thanked them for the opportunity to interview with them. The manager then yelled at me, telling me that I was a "complete waste of time" and that I was "extremely unprofessional". I apologized and the manager hung up on me. Overall, my experience was unpleasant, but I am sure that this is not an accurate representation of Morgan Stanley as it is an esteemed institution. I wanted to share my experience because I want to encourage people to think carefully before accepting a job offer. Looking back, I really do believe that I had dodged a bullet. Again, it is more about the fit with the manager, rather than Morgan Stanley as a whole. I guess what I am trying to say is: Don't let people bully you into saying yes.

      Interview questions [4]

      Question 1

      Tell me about yourself
      Answer question

      Question 2

      Why are you interested in this position?
      Answer question

      Question 3

      There is a lot of learning on the job. Can you tell me how you typically take notes or learn new things?
      Answer question

      Question 4

      What would you do if a client asked you to do something that was against regulations?
      Answer question
      8