I applied in-person. The process took 2+ months. I interviewed at TTEC (Cainta) in Feb 2013
Interview
The regulatory exam to filter the greenhorns from the totally clueless. I guess they assess your comprehension and listening skills.
Then there's a 10 min interview that really puts the truly clueless into piles of dust.
Then there's another exam where you provide information based on what you read.