Behavioral questions that went through the following: how you handle situations with customer specifically covering working with their accounts, handling their issues, and how you problem solve different situations and scenarios. How do you take care of customers. Also how you would provide coaching to your staff which you will be overseeing.
Interview questions [1]
Question 1
Name a time where you helped a customer examine a situation to determine the best way to meet their needs?
Overall, smooth process. First, it was a phone screening with recruiter. Then, I moved on to a two person in-person panel interview with the hiring manager and the district manager.
I applied online. I interviewed at Wells Fargo (San Jose, CA)
Interview
Initial application is online, you are invited to a phone screen with a recruiter if you meet the requirements, if you are selected to move on based on the phone screen you will complete an in person interview with the Branch Manager, District Manager, Business Execution Consultant or possibly other management.
Interview questions [1]
Question 1
Describe a time you made a mistake, tell about a time you overcame an obstacle, describe a time you helped provide guidance to a customer who was unsure of what they needed, describe a time you managed multiple priorities at once