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      Zendesk

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      Customer Success Manager Interview

      4 Jan 2024
      Anonymous interview candidate
      Düsseldorf
      Declined offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Zendesk (Düsseldorf) in Dec 2023

      Interview

      Strucutred interview process and Zendesk seems to have a great corporate culture. See interview stages below. They focus quite a bit on cultural fit and your reason for applying at Zendesk. Recruiter interview, hiring manager, cultural interview with teammate, case study, job offer. For the case study interview, review the case studies on Zendesk' website. Calculate potential ROI.

      Interview questions [2]

      Question 1

      How can I measure the ROI?
      Answer question

      Question 2

      What was your reason for applying at Zendesk? Why are you interested in working at Zendesk?
      Answer question
      4

      Other Customer Success Manager interview reviews for Zendesk

      Customer Success Manager Interview

      8 Dec 2025
      Anonymous employee
      Paris
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Zendesk (Paris)

      Interview

      Process classique (Entretien RH puis entretien manager, puis entretien team member puis panel puis offre). Très bon feeling avec l'équipe TA vraiment au top qui donne vraiment l'impression de s'intéresser à vous.

      Interview questions [1]

      Question 1

      Comment tu définis la stratégie de ton territoire commercial ?
      Answer question

      Customer Success Manager Interview

      22 May 2024
      Anonymous employee
      Madison, WI
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Zendesk (Madison, WI)

      Interview

      The process too a very long time. They are just not fast to get back to you, but otherwise not so bad. The presentation is fair -- and not too much lift. They give you a lot of room to be creative and show your personally.

      Interview questions [1]

      Question 1

      What are the trends in CS right now that have you the most excited?
      Answer question

      Customer Success Manager Interview

      8 May 2024
      Anonymous interview candidate
      Boston, MA
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Zendesk (Boston, MA) in May 2024

      Interview

      The recruiter completely Ghosted after our phone screen. I followed up twice and not even a quick reply letting me know they weren’t moving forward. It was also through a referral so I was pretty surprised, not really a good look

      Interview questions [1]

      Question 1

      Asked about background in SaaS and comfort with technical issues
      1 Answer

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