Client Services Representative Interview Questions


Client Services Representative interview questions shared by candidates

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Client Service Representative was asked...24 March 2015

How would you respond to an angry client?

4 Answers

Excuse me but may I help you find something! Your looking for

I'm sorry that your having a bad day but may I help you find something?

May I help you find something no okay you guys have a wonderful day

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They asked me a question about how do I stay current with the financial news.

3 Answers

If you don't have an answer, it could show that you are not prepared.

I watch CNN, Mad Money and listen to Dave Ramsey. I also subscribe to AARP because they have great retirement info. Less

I watch Fox Business and MSNBC business with a little MAD Money by Jim Cramer.


Why are you interested in this position

3 Answers

I feel that I am more than glad to meet the clients' needs and achieve their goals Less

I feel satisfied when I finish my work and solve all the clients' problems and try to meet their needs as much as I can without care about my working hours. Less

Financial institution is Clients Services and make their ambition a reality.

Stryde Management

Do you mind if we take off our masks?

2 Answers

Sounds exactly like my experience during the interview. Was also immediately asked about masks which took me by surprise. Less

No, I would prefer not to.

Quest Diagnostics

Why do you deserve this position?

2 Answers

First I am a very hard worker and if I dont have answer for the question a person may have I look for the I make sure i put my all into my job that's why i think i deserve this position Less

Because I’m a hard worker a

BNY Mellon

Who would play you in a movie?

2 Answers

Why should we hire you?

I believe my career perfectly matches with the job requirements

Standard Chartered Bank

can i work under pressure

2 Answers

Pressure without job is not a job


Bank of America

How many years have you been working?

2 Answers

I’ve been working for about five years. I explained a bit about my previous job, and how they developed my skills in order to work at a bank. Less

At my current job I have 8 years, it’s my first job and I’m very loyal. Like growing my skills to the best of my capacity within companies. Less


How would you handle a very upset client in the lobby?

2 Answers

Always remember that you don't know what else this person is going through. Make sure they sure they know they are being heard and that they are being met with emphathy Less

Let the client speak, ask client to sit with me to discuss the problem and talk it through. Be very empathetic when dealing face-to-face with a customer. Work through options to resolve the issue with the customer. Less

First Insurance Corporation

What would make you an ideal candidate for this position?

2 Answers

I’m sorry I down voted this, I did not mean to!

I have experience in a sales position and am very comfortable with what the job entails. I believe with my background that I would make a great fit. Less

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