If you could be a superhero, what power would you possess?
Customer Service Associate Claims Interview Questions
14,826 customer service associate claims interview questions shared by candidates
None, really, but giving an example of a time you received critical feedback is a tricky question because you don't really want it to seem like you are the type to make huge mistakes or are in need of constant coaching.
No questions were difficult, just know why you want to work for State Farm
None of the questions were really difficult. you just have to have scenarios ready and be ready to give the situation, how you handled it and the result. Some questions were: Tell me a time you disagreed with a boss and how you handled it? or tell me a time you worked as part of a team and they weren't pulling their weight and how you handled it, etc.
One question that was not part of the STAR method, I was asked was how do you help foster your work environment.
"A claimant comes in with her little children who are being very disruptive in the office. The mother (the claimant) cannot focus on the interview questions, what do you do?"
Phone Interview: Tell me about a time you made a bad decision? What happened? In-Person Interview: Tell me about a time where you made or suggested a change in policy or procedure at work? (Definitely research the STAR method and Progressive)
See above :) I shared several examples. And others posted the exact questions :)
How would you deal with a difficult member of the team
The phone voice test with script was difficult and I was asked questions that I had to answer based on my customer service experience and skills.
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