Company:

Qualcomm Asia Pacific Pte. Ltd.

Job Area:

Information Technology Group, Information Technology Group > IT Engineering

General Summary:

Responsibilities

• Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other IT equipment.
• Diagnose and resolve complex technical issues related to operating systems, software applications, network connectivity, and hardware components.
• Perform root cause analysis for recurring issues and implement permanent solutions to prevent future occurrences.
• Collaborate with other IT teams to escalate and resolve issues that require specialized expertise.
• Maintain accurate records of all service desk activities, including incident reports, service requests, and knowledge base articles.
• Effective participation in IT projects and initiatives aimed at improving Service Improvement as well as process improvements.
• IT equipment asset management and tracking
• Provisioning of computer equipment (laptop, desktop, monitors, etc.)
• Perform administration, troubleshooting, setup if ATE equipment such as Advantest and Teradyne tester equipment

Skills / Experience

• 3+ year of experience in IT Support or related area.
• 3+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
• Proficiency in troubleshooting expertise in Windows OS, 10/11, Basic Networking, Active Directory, and remote support tools.
• Strong customer service orientation and a commitment to delivering high-quality support to end-users
• Good verbal and written communication skills with the ability to convey technical concepts to non-technical users
• Proven ability to prioritize and manage multiple tasks in a fast-paced environment
• Ability to work independently with minimal supervision and as part of a collaborative team

** optional/advantageous skills

* Hands-on experience with Advantest V93000, T2000, or similar ATE platforms

* Understanding of semiconductor test processes, hardware interfaces, etc.

* Proficiency in Linux environments and scripting (e.g., Python, Perl, or Shell) for automation

Minimum Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field.

OR
1+ year of IT-related work experience with a Bachelor’s degree in a non-technical field (e.g., Business, Humanities, Marketing), or related field.
OR
3+ years of IT-related work experience with a High school diploma or equivalent.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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If you would like more information about this role, please contact Qualcomm Careers .