We are looking for a Technical Support Engineer with 0 – 1 year of experience. This is an entry-level role ideal for fresh graduates who are passionate about technology and eager to start a career in technical support. You’ll provide first-line support and grow your technical troubleshooting skills in a collaborative environment.

Key Responsibilities:

• Respond to customer queries via email, phone, or chat with clear and professional communication.
• Troubleshoot basic technical issues related to software, hardware, or networking.
• Guide users through solutions or escalate complex issues to the senior support team.
• Accurately log and track support requests and resolutions in the ticketing system.
• Assist in creating or updating support documentation and FAQs.
• Work closely with team members to resolve issues efficiently.
• Stay updated on product changes, features, and basic technical concepts

Required Qualifications:

• Bachelor’s degree or diploma in Computer Science, IT, or related field.
• 0–1 year of experience in technical support or customer service.
• Basic knowledge of Windows, Linux, or macOS operating systems.
• Strong verbal and written communication skills in English.
• Willingness to learn and adapt to new tools, systems, and technologies.
• Good analytical thinking and problem-solving skills.
• Positive attitude and ability to work well in a team environment

Bonus Skills (Good to Have):

• Familiarity with ticketing tools like Zendesk or Freshdesk.
• Basic understanding of networking or cloud technologies.

Share your CV to hr@greenbotz.co