JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Facilities Coordinator cum concierge is responsible for the day-to-day delivery of integrated facilities management services across office and laboratory environments. This role combines technical coordination, vendor management, workplace experience, safety compliance, and administrative support, ensuring efficient operations, high service standards, and a safe, well-maintained workplace.

Key Responsibilities
1. Facilities Operations & Client Management
Act as the point of contact for facilities-related requests, complaints, and inquiries
Manage client and internal (JLL) Purchase Orders (POs), including issuance, tracking, and invoicing
Ensure timely resolution of issues and escalate critical matters to the Facilities Manager (FM)
Maintain strong client relationships and deliver high levels of customer satisfaction

2. Vendor & Contract Management
Manage cleaning vendors and on-site staff to ensure all office and laboratory spaces are clean, safe, and well-maintained
Coordinate pest control services and monitor hygiene standards
Act as the main liaison for all facilities vendors and contractors
Obtain competitive quotations, review scope, and support FM in vendor selection and approval
Ensure vendors complete scheduled maintenance and submit monthly service reports and documentation

3. Maintenance & Technical Coordination
Provide coordination and basic technical oversight for: ACMV systems
Chillers
Electrical systems
Laboratory facilities and infrastructure

Manage reactive, corrective, and ad-hoc maintenance works
Review and vet quotations before submission for FM approval
Track work completion, ensuring timely closure and quality standards

4. Preventive Maintenance (PPM)
Develop and maintain a 52-week Planned Preventive Maintenance (PPM) schedule
Coordinate closely with vendors on scheduling and execution
Monitor maintenance performance and compliance with service standards

5. Workplace Experience & Concierge Services
Act as a concierge/front-of-house representative within the client office
Cover reception duties, including: Issuing access cards and visitor passes
Handling calls, couriers, and guest management

Support event coordination, meeting setup, and workplace experience initiatives
Manage conference room bookings and ensure meeting spaces are fully prepared

6. Space & Office Administration
Coordinate small-scale office moves, seating arrangements, and minor fit-out/modification works
Manage office supplies, pantry consumables, and inventory control
Handle season parking applications and building communications/circulars
Maintain a well-organized filing and documentation system for all FM records

7. Inspections, Compliance & Safety
Conduct daily inspections of office and laboratory areas to ensure operational readiness
Complete daily, weekly, and bi-monthly FM checklists
Support workplace health & safety initiatives and ensure compliance with policies and regulations
Assist in organizing and coordinating fire drills and emergency preparedness exercises
Support and coordination of first aiders and emergency response team members
Ensure proper documentation of safety procedures, incident reports, and compliance records

8. Building Shutdown & Critical Operations Support
Support annual building shutdown planning and execution, including preparation of documentation and checklists
Assist in developing method statements, procedures, and shutdown scripts for critical systems
Coordinate closely with vendors, stakeholders, and FM during shutdown activities
Provide onsite support during shutdown periods, ensuring works are executed safely, efficiently, and according to plan
Track completion, validate works, and ensure proper documentation and reporting post-shutdown
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.