They adapt to new processes and procedures quickly, communicating and guiding both peers and non-technical Amazonians on solutions that maintain productivity.…
Cross-region coordination: Bridge between China field teams and HQ engineering — translate field symptoms into engineering language and engineering solutions……
Prepares technical reports summarizing findings and recommending solutions to technical problems. Strong troubleshooting and analytical skills to resolve……
Comfort interpreting and explaining statistical outputs to customers with varying levels of technical sophistication. Develop and improve support processes.…
Bachelor’s degree (or higher) in Computer Science, Data Science, Software Engineering, or related field. KLA invents systems and solutions for the manufacturing……
Ability to pass technical interviews consisting of basic algorithmic programming exercises. The 2-year Analyst Program starts in July and begins with a robust……
Training in a Technical discipline having served an apprenticeship or equivalent and / or a combination of experience and education will be considered.…
ECO release management: Own Engineering Change Order (ECO) release management for in-fab repair — from initiation and cross-functional review through approval,……
Provide support on field escalations for analysis/resolution on any issue requiring in-depth knowledge on the product. Willing to travel up to 25% of the time.…
Leading Technical Consulting: Transforming complex customer requirements into practical automation solutions through technical workshops, demos, and pre-sales……
Positions require a minimum of a BS Degree in a technical engineering field or equivalent; In addition, an MBA is preferred. Experience in marketing is a plus.…
Together with the field team obtaining field acceptance on customer’s sites. This role will also involve advising both KLA field teams and other members of the……
Bachelor's Degree in Engineering or related field. The ideal candidate will possess strong technical skills, be current in the customer use case domain, have……
Provide solutions to CSE (customer support engineer) when there is field escalation. Response to failure analysis and provide comprehensive analysis report to……
Work directly with service engineering teams during proof-of-concept phases to understand real constraints and validate approaches in the field.…
Excellent problem-solving and communication skills. Doctorate (Academic) Degree and related work experience of 3 years; Master's Level Degree and related work……
Provide specific product demonstrations on all aspects of highly complex products to customers and assess potential applications to meet customer needs; prepare……
Interpret and apply engineering requirements and specifications at the board and sub‑system levels. Independently troubleshoot board‑level and sub‑system issues……
Travel from time to time for project commissioning, data collection and field performance evaluation. Creative problem solver with excellent communication……
Excellent project management, problem solving and interpersonal skills. Excellent project management, problem solving and interpersonal skills.…
Position requires a minimum of a BS Degree in a technical engineering field or equivalent. Contribute, lead, and manage at all organizational levels, both……
Bachelor’s/ Master’s/ Ph.D Degree in Engineering, Semiconductor Technology, or a related field, with 6–8 years of technical experience in the semiconductor……
As an IT Services (ITS) Support Associate, you'll be the go-to expert for Amazon's corporate employees’, providing essential and exceptional on-site technical support to ensure their productivity remains uninterrupted. Amazon’s ITS Support Associates are committed, dependable and customer focused on the IT experience, ensuring our employees have the tools and resources they need to stay productive and efficient.
ITS Support Associates have a solid understanding of IT standards, systems and equipment deployed throughout Amazon. They adapt to new processes and procedures quickly, communicating and guiding both peers and non-technical Amazonians on solutions that maintain productivity.
Key job responsibilities
Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed
Lifecycle Management: Tracking assets from acquisition to retirement.
Manage IT asset inventories, tracking usage and conducting audits
Data Accuracy & Reporting: Ensuring accurate records, managing inventories, and creating reports on asset usage, compliance, and risk.
Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements
Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions
Perform routine maintenance on IT equipment, including cleaning and replacing consumable components
Grow and learn the latest technologies to stay ahead of the curve, expanding knowledge and skills
About the team
Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.
BASIC QUALIFICATIONS
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.