Where do I begin?...
Should I start with the complete lack of reasonable onboarding or accurate documentation of policies and procedures? Should I start with the rude and patronizing matter in which you'll be spoken to by one of the partners in particular? Or, should I begin with the absolute lack of concrete expectations set with the client or agreement from the partners on the scope of work? Though maybe this review should begin with the way the partners will head out on vacation unexpectedly and drop projects on the team with no warning and no documentation of conversations or agreements on scope or direction had with the client. Choices, choices.....
The company works in a super niche sector and essentially does the same three types of projects over and over again. The process should be a well-oiled machine by this point but with the constant employee turnover we are inventing the wheel each time. In three-ish years about 20 of the 23 employees turned over. Think about that.
So many projects go off the rails because the partners swoop in at the last minute after not attending meetings on the project (they boast that direct partner participation was part of every project). They aren't familiar with what the client has agreed to and they start upending the work completed which always led to a scramble at the end. It's no way to run an agency.
The partners *clearly* have favorites and those golden children can do no wrong—no matter how much the other employees have to alter their working style and process to accommodate the incompetence by these chosen few.
If you are very early in your career or if you just need to find full-time work then sure, maybe give it a go for a few months. Be prepared for the crazy though. And be prepared to be spoken to as though you are worthless by one of the partners in particular.
Oh, and the few *good* reviews... well, they went up right before a couple of rounds of hiring last year and this year so take them with a grain of salt.