Pros
- experienced new things - learnt how to deal with obnoxious clients
Cons
- Management often delegates urgent tasks at the last minute without providing clear guidance, resulting in unnecessary overtime for the team. - There is a recurring expectation to handle time sensitive work due to leadership’s lack of follow through, even when tasks could be self managed. - When seeking clarification or support, the common response is "I have no capacity," despite continued onboarding of new clients. - The client management process is disorganized, with no standardized operating procedures (SOPs) in place. - There appears to be a strong focus on client satisfaction, but limited consideration for staff welfare or internal team support - Departments are not treated equally. - Work is often delegated to the team when the manager lacks clarity on how to approach the issue herself.
