Child Maintenance Service Reviews

Glorified call centre. Siebel is the worst operating system to use for the job. Training doesn't get you ready whatsoever for the role. Too much going on in the building, staff screaming at people over the phone and you wonder what role you're actually doing here. Knowledgebase never brings you the information you desperately need as the search engine doesn't actually work the way it should. Getting shouted at by paying parents and receiving parents about money. People in wearing football insignias we aren't allowed to wear and its ignored by management. Current staff are in a clique and its very difficult as a new member of staff to integrate. Upper management are out of touch completely and welfare are no help at all. If you have autism don't work here. There's a list for people with disabilities to transfer out but you have to wait years. What do you do in the meantime? Work in the role you're not able to work in for years and then get transferred. If I could work those years then obviously I didn't need to be transferred. So they do have procedure put in place for people with autism but in reality they don't work. Far too much hypocrisy and far too much noise on the floor. Job is far more technical than advertised and the pay of £21k is ridiculously low. Other NI departments pay £28k to be a decision maker but CMS does not. This is not the civil service. There's an embargo on transferring to other departments so unlike all other departments you cannot leave the CMS you are stuck there. Revolving door.

where to start - Blatant lies on the job ad/ interview/ even training about the level of telephony involved, particularly inbound calls. Don't be fooled, this is a call centre, no longer than 5 minutes allowed between phonecalls, will get a vicious message from a TL if you take any longer, even if you've been on a call for 45 mins getting abuse/ talking them out of killing themselves - Toxic managers, rampant bullying, very common to hear managers gossiping and badmouthing people in their team. Often the subject of bullying in team meetings with team members as an audiance - Abusive phonecalls, that or you're dealing with seriously vulnerable people, you will need to talk some one out of killing themselves at least 3 times, with absolutely no support - No time for any casework to get done cause you're always on the phones apologising to people cause their case hasn't been looked at cause we're all on the phones, turnover of staff through the roof so no experienced workers to help with complex cases, stuff will rot in queues for months - Very common to walk in and see people sobbing at their desks, frequent walk outs, high sickness. You get used to hearing people crying or vomiting in the toilets - Disgracefully underpaid - Only way you can move up is if you are a sociopath - Ended up on antidepressants, beta blockers and sedatives to get through the day, lost a stone in a month from the stress - Multiple OHS referrals, still getting MH support even though I resigned in December of 2024 - completely shattered my confidence - Absolute refusal to improve any conditions, for staff or the customers. Suggestions on how to make the job doable are shut down, no care for the customers at all