Raising the Bar? Yes and No - Director of Marketing AT&T Employee Review

4.0
16 Oct 2008
Recommend
CEO approval
Business outlook

Pros

The wireless industry is an exciting, rapidly evolving one. Competition and steady growth bring new challenges and opportunities for continued growth and development. Being part of a company with the scale and history of what is now AT&T brings some advantages in terms of overall corporate stability, employee resources, support for diversity, etc. Much of the work here particularly in the Marketing and Technology units is meaningful and rewarding (though certainly not all) in terms of being able to drive significant revenue, create cutting edge products and services and touch tens of millions of customers. The Mobility unit specifically is the lifeblood of AT&T at the moment -- the growth engine providing fuel for investment in new wireline, broadband and entertainment services while the company continues to manage the decline in traditional wireline access.

Cons

Unfortunately, many of us who have been "here" (in the Redmond/Seattle area specificall) for a fairly long time (10+ years) are nostalgic for the good ol' days of AT&T Wireless when the leadership was local, the company was growing like wildfire and the culture was one that focused much more on employee satisfaction than it is today. Particularly now that the new AT&T (post mergers/acquisitions between CIngular/AT&T Wireless, SBC, Bell South and legacy AT&T) is a company with over 300K employees, the level of bureaucracy has skyrocketed. While many departments still try desparately to move at rapid speed, corporate processes slow things down. Expense management frequently seems to trump all other objectives. Benefits -- once highly competitive -- have sunk to mearly middle of the road. Employee morale and corporate culture varies considerably depending on department and location. A Marketing Mgr in Atlanta could have a very different experience from a Customer Operations Specialist in Bothell or a Technology Architect in Redmond. All would likely agree though that while the company is on balance a good place to work, it's no where near as fun as it used to be.

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5.0
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Pros

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Cons

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5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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