The "new" AT&T will treat you like a (wrong) number, so don't plan to retire with them. - Technical Architect AT&T Employee Review

2.0
23 Jun 2008
Recommend
CEO approval
Business outlook

Pros

If you want to be a cog in a (now, again) giant machine, AT&T is your place. They do have (IMO) a good benefits package--just hope that you don't get any stock options, as all of mine are underwater. If you can find the right boss--there are some here--you can excel, you get the wrong one you'll be sorry you ever came here to work.

Cons

Upper management lacks any creativity and chooses to lose money rather than listen to a single money-saving idea from their employees. If you like to work in IT, don't even think about working for this company in California. Apparently CA and other states have been put on a hit list within the company. It's looking more and more like AT&T was purchased by Bell South (not the other way around), so if you live in any of the southern states you should be just fine. The company treats customer information with the highest respect--unless you're suspected of being against the US government (I can't respect this company now by the way they have given our rights away). If you want training, you'd better get it on your own as there is none here. Want to finish college while on the company dime? Forget it. They will own you for the pittance they will give you to take a course at a community college. The only training you'll get for free is on overly bureaucratic software development methods and procedures that will eventually change before the year is up--and don't worry since they won't be followed by leadership anyway. Get to know the phrase "needs of the business" as it will become a staple of your vocabulary when working for AT&T. "You need to cancel your vacation since your project has just gone over budget and behind schedule since the M&Ps weren't followed by the client." Needs of the business...sorry. "We're laying off your support staff, but your workload will increase." Needs of the business...sorry. "You can't work from home even if it's easy to do and makes sense financially for you." Needs of the business...sorry.

Explore other reviews about AT&T

5.0
10 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Interns got a lot of training and freedom. Got to hear from a bunch of interesting speakers.

Cons

None, it was a great experience.

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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