Amazing people, messy communication - CX Specialist Airbnb Employee Review

4.0
26 Dec 2016
Recommend
CEO approval
Business outlook

Pros

* Fun smart caring people to work with. * Good atmosphere. * Great perks (free meals, snacks, happy hour, a lot of extra PTO days etc). * Certain flexibility within working from home. * Generous travel coupons.

Cons

Though the company exists for around 6 yrs now& has thousands of employees all around, it still has the growing pains of a young start up: mixed messages from management when it comes to work procedures, not very clear career progression, constant random changes, & low salaries compared to other similar Tech companies.

Explore other reviews about Airbnb

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Airbnb's mission of creating a world where anyone can belong anywhere strongly resonates with me. I'm excited by the opportunity to build products that operate at global scale and directly impact millions of users. My background in full-stack engineering, distributed systems, cloud infrastructure, and AI-powered applications aligns well with Airbnb's focus on innovation, reliability, and exceptional user experiences. I am particularly attracted to Airbnb's engineering culture, emphasis on ownership, and commitment to solving complex technical challenges while delivering meaningful value to hosts, guests, and communities worldwide.

Cons

One challenge of working at Airbnb is the complexity that comes with operating a global platform at scale. Engineering teams must balance reliability, performance, compliance, and user experience across many markets and stakeholders. While this can make development and decision-making more complex, it is also one of the aspects that makes the work technically interesting and professionally rewarding.

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