Very friendly place - Customer Experience Specialist Airbnb Employee Review

4.0
29 Apr 2014
Recommend
CEO approval
Business outlook

Pros

Interview was really informal, you will feel at ease. Good training provided at beginning, people are always friendly and helpful. As long as I know, you can forward your career in a couple of years, and it actually is a great place to work if you are in the Customer Experience office. Nothing to share with other call centers, here there is a great effort to let people feel at ease. There are benefits as food and drinks and they are located in the City Center in Dublin (I obviously am talking of their Irish offices ;)) Great exchange of cultures and met a lot of new friends.

Cons

Well, the business is growing a lot, so if you are associate to a Customer related job, you'll have to work shifts (they do not include late night, though!).

Explore other reviews about Airbnb

5.0
19 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good culture, cool product, great CEO

Cons

Too much politics; things are moving pretty slowly

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Airbnb's mission of creating a world where anyone can belong anywhere strongly resonates with me. I'm excited by the opportunity to build products that operate at global scale and directly impact millions of users. My background in full-stack engineering, distributed systems, cloud infrastructure, and AI-powered applications aligns well with Airbnb's focus on innovation, reliability, and exceptional user experiences. I am particularly attracted to Airbnb's engineering culture, emphasis on ownership, and commitment to solving complex technical challenges while delivering meaningful value to hosts, guests, and communities worldwide.

Cons

One challenge of working at Airbnb is the complexity that comes with operating a global platform at scale. Engineering teams must balance reliability, performance, compliance, and user experience across many markets and stakeholders. While this can make development and decision-making more complex, it is also one of the aspects that makes the work technically interesting and professionally rewarding.

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