Looks Are Deceiving - Customer Experience Airbnb Employee Review

3.0
16 Aug 2015
Recommend
CEO approval
Business outlook

Pros

One of the best jobs I've ever had Free meals, benefits, and happy hours Decent flexibility Not always stuck doing the same thing

Cons

Does not cater to the non-20s, introverted, person who is both family and career driven. Basically, you need to pick one, your family or your career. Example, more career opportunities to those who are available to always work overtime. Young leadership who expect growth despite their lack of ability to coach effectively or measure productivity. There is no communication or cohesion amongst junior managers, while senior managers are unable to properly communicate the vision and expectations with those below them. Many are unwilling to change. Example. different managers expect different things, even from the same individual. People with disabilities are often seen as more trouble instead of proper coaching. Example, if you suffer from mental disability you are often seen as a weak link. Competition creating nightmares for many employees. Example, everyone applying for the same job with generally the same experience because they want to get away from where they already are. Coverups by senior leaders so their junior leaders aren't looking as bad as they are. Example, leaders not knowing boundaries when it comes to hooking up with coworkers or borderline alcoholism. Lack of accountability for all the above. To sum it all up, if you want feel like you're in high school, it's a good place to work.

Explore other reviews about Airbnb

5.0
19 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good culture, cool product, great CEO

Cons

Too much politics; things are moving pretty slowly

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Airbnb's mission of creating a world where anyone can belong anywhere strongly resonates with me. I'm excited by the opportunity to build products that operate at global scale and directly impact millions of users. My background in full-stack engineering, distributed systems, cloud infrastructure, and AI-powered applications aligns well with Airbnb's focus on innovation, reliability, and exceptional user experiences. I am particularly attracted to Airbnb's engineering culture, emphasis on ownership, and commitment to solving complex technical challenges while delivering meaningful value to hosts, guests, and communities worldwide.

Cons

One challenge of working at Airbnb is the complexity that comes with operating a global platform at scale. Engineering teams must balance reliability, performance, compliance, and user experience across many markets and stakeholders. While this can make development and decision-making more complex, it is also one of the aspects that makes the work technically interesting and professionally rewarding.

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