Absolutely life draining - Don't do it - Customer Care Professional American Express Employee Review

1.0
22 Aug 2017
Recommend
CEO approval
Business outlook

Pros

Money, benefits. The money you make is crazy and absolutely no where else can beat that, but it is not worth it.

Cons

Management, Metrics. Even in a regular customer service area, you are FORCED to sell. You also have to think about 7+ metrics that include sales, surveys, call time etc and you WILL be micromanaged if you are disliked.

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5.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work. Highly recommend

Cons

I don’t have any negative thoughts

5.0
26 Nov 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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