Conspiracy to term as many of the tenured individuals as humanly possible! - Merchant Services American Express Employee Review

1.0
28 May 2014
Recommend
CEO approval
Business outlook

Pros

When I first started working for Amex, I thought I had found a gold mine. They seemed to be the type of company that had disregarded the fact that they were doing business in a right to work state and were committed to giving their employees a fair shot at an amazing career. The benefits were awesome as well and the employees bonded like family.

Cons

After being at Amex for 1 year +, I quickly learned that employees were just as, if not more disposable than most other companies. In the course of 1 month, I watched 4 of my co-workers who had been there for at least 20 years get fired for minor hiccups like falling in the bottom 20% on surveys and others from a technicality resulting from a misunderstanding of a policy being deemed a "critical infraction" by management. From that point on, my faith in Amex was shot and I suppose it is of no surprise seeing as all of the new hires have ridiculous and stringent metrics to uphold after only 4 weeks of training before they are released with the general population. Case in point, why pay the reliable veteran more when you can still program the thirsty newbie to do what you want them to do and for peanuts? Makes sense to me.

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5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

World class organization Culture Perks

Cons

Work life balance Time off

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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