In one word Excellent - Customer Care Professional American Express Employee Review

5.0
4 Jun 2008
Recommend
CEO approval
Business outlook

Pros

Excellent Pay, Excellent Benefits, Great Opportunities. This is an entry level position within the company, they give you 4 weeks paid vacation with the option to "buy" a 5th week. The benefits package is outstanding, they pay for around 80% of your health care expenses. The opportunities they give you for growth are outstanding, I have been in 5 different positions within the past 4 years, that have given me the expertise in various departments and try out positions within other departments to see it they are a fit. They do an excellent job recognizing positive results and promoting them within the each department celebrating each individuals contributions. Their leaders do an outstanding job providing constructive feedback about job performance and the feedback is aimed at promoting better job performance and movement within the company

Cons

the company at times is driven more by numbers than people, but given the nature of the economy, especially in the credit card industry, its not surprising. At times I do not understand managements choices for the direction my department is heading, and their choice in some leaders

Explore other reviews about American Express

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

flexibility. good communication from leaders. opportunity to learn more

Cons

l little rigid- must do things a certain way.

5.0
26 Nov 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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