Money is the only thing keeping me with Amex - Customer Service Representative American Express Employee Review

4.0
2 Oct 2021
Recommend
CEO approval
Business outlook

Pros

They pay you bomb for a customer service rep. Awesome incentive (reduced due to covid) Cabs Environment Respect when you tell you work with Amex Leaves (if u dnt have issues with manager)

Cons

Slow to no growth No work life balance Mostly night shifts (graveyard) Too much work load non voice chat (you'll start shift with dual chat and end with dual chat) No leaves for festival. I've met tenured people who haven't celebrated Holi, Diwali, Dussehra in 5 years. Customer service reps are being pushed for sales (we're hired as ccp not sales rep)

Explore other reviews about American Express

5.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Uncapped commission. Hybrid Work Great Company

Cons

Difficult if you don't have experience.

5.0
26 Nov 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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