Manager misguided me - Senior Customer Service Representative American Express Employee Review

1.0
19 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Pay - money is really good as India's per capita income is too low, so good by that standard.

Cons

So I joined during the transition of WFH to hybrid. I couldn't do hybrid as I've HS and I submitted some documents to let me work remotely which AMEX publicizes on their website. They said they can't do it as I've only completed 5 months in company. I asked them to extend WFH for me but they said either get admitted in hospital or work from office. I had no productivity loss. I asked them to give me unpaid leaves and I'll resume on-site work after a month. My manager (not allowed to name) persuaded me to resign and said I can always join after 3 months. Now when I apply they reject my applications, former manager tell me to speak with HR and the HR says can't do anything. I left a job where I was about to be promoted. AMEX basically ruined my career. Also the coaches and manager address you as 'beta' meaning son. Also Hindu rituals are made fun of in skits. And you need to come to office to celebrate Pride month. Work is more than usual shift, no work life balance. Mangers ask you stay back after shift for coaching and meetings.

Explore other reviews about American Express

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Supportive leadership - Collaborative teammates - Internal mobility across different departments is encouraged

Cons

- There can be a lot of red tape, as is the case with any large firm - Role scope expansion is common across teams

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

See reviews by: Helpful|Rating|Date|All