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      American Express

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      American Express reviews

      Be ready to work non-stop! - Customer Care Professional American Express Employee Review

      4.0
      21 May 2011
      Customer care professional
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic benefits, Diversity, 24 hour center-many shifts available, Prestigious company, in-house clinic, back-up day care, great place to meet people, advancement possibilities

      Cons

      You only get a 40 minute lunch and two 10 minute breaks each day. The remainder of your 8.5 hour workday will be taking back to back inbound phone calls from customers. You cannot disconnect your phone, choose not to accept calls, or even go to the restroom during that time.

      Explore other reviews about American Express

      5.0
      23 Jun 2026
      Senior associate, product management
      Recommend
      CEO approval
      Business outlook

      Pros

      Great employee benefits such as annual bonus, PTO, 401K

      Cons

      Leadership isnt the best you are expected to figure things out on your own

      5.0
      26 Nov 2018
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

      Cons

      The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

      201
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