3.0
16 Sept 2012
Current employee, more than 3 years
Nashville, TN
Recommend
CEO approval
Business outlook
Pros
Very good benefits Reasonable opportunity for promotion Multiple offices in different states/countries
Cons
Working in customer service has inflexible expectations and one can feel entirely defined by metrics Schedules are entirely for the benefit of the company. Professionalism is unacceptable if it takes more than 5 minutes to address a customer's needs. While sworn affidavits for use in property claims are available in English and Spanish, the terms and conditions of the policies offered by the company are strictly in English. One must also write one's own review on a biannual basis - which can be less than inspiring.