Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Asurion

      Engaged employer

      Asurion reviews

      Job opportunities need dire change - Tech Support Specialist Asurion Employee Review

      1.0
      11 Jun 2019
      Tech support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent pay, nice coworkers

      Cons

      Awful supervisors, some can be really kind but for the most part a lot of them will throw each other under the bus to get cool points with higher management. Opportunities for advancement are completely terrible. Unless you are basically underneath someone in higher management and kissing their feet, you will not move up. We recently had a meeting where upper management asked us what we felt about being able to move up and we all expressed how unfair this practice is. You can have the highest stats but if you are not being a manager's best friend you will certainly never move up. They didn't think there was a problem with this. Because of my current department, I was told that I could not take an opportunity to advance even though I was qualified. Then they went out of their way to ask another person in my department if they wanted to take on the position I applied for. They literally broke their own policies that they had in place just to give this position to someone that would not be qualified...under their policy...to someone who had no interest in applying in the first place. This felt like a slap in the face especially since I put in the effort to try to be in that position and was even told I was qualified. On top of that you will go through certain months of innacurate bonuses or none at all as promised. This has been going on for 3 years and is to be expected.

      avatar
      Asurion Response
      6y
      Thank you for reaching out. At Asurion, we act like owners and take accountability to drive sustained results. We’re sorry to hear about your experience and have alerted our leadership to your feedback.

      Explore other reviews about Asurion

      5.0
      3 Mar 2026
      Quality analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice place to work for many

      Cons

      Layoffs are always around the corner

      2.0
      2 Jul 2026
      In home expert
      Recommend
      CEO approval
      Business outlook

      Pros

      The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

      Cons

      The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

      See reviews by: Helpful|Rating|Date|All
      Related searches: Asurion jobs | Asurion salaries | Asurion benefits | Asurion interviews
      Asurion reviewsAsurion Tech Support Specialist reviewsAsurion review