Worst training I’ve ever been through - Customer Service Representative Asurion Employee Review

1.0
3 Mar 2020
Recommend
CEO approval
Business outlook

Pros

Work from home The actual work isn’t difficult and easy to figure out

Cons

They ask you to be on camera (which was never in the list of equipment requirements) and if your computer camera isn’t working, they want you to buy one (next time, why not provide us the equipment if you want us to adhere to your made up rules on the fly!?) Training IS HORRIBLE. They make you complete a bunch of modules with barely teaching you what’s in them!!! How were we suppose to ask questions about situations and things we DONT KNOW! The only thing taught was how to make a sale! How are we suppose to feel comfortable offering a sale when we don’t even know how to create the claim. So ridiculous The trainers are rude and act like every question you ask them is a hassle The pay is too low

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3.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Cons

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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