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      Asurion

      Engaged employer

      Asurion reviews

      It's a Call Center, Don't Expect to Make a Career There - Computer Help Desk Technician Asurion Employee Review

      3.0
      24 Nov 2020
      Computer help desk technician
      Recommend
      CEO approval
      Business outlook

      Pros

      They really know how to pretend to care about you, that's good if you fall for it. The salary is not that bad for a call center.

      Cons

      The equipment is completely old-dated, making the job even more difficult to do. It's a call center, they invest hard on the punishers (supervisors) and the whips (tons of systems to see if you are really taking the max of calls possible). They're never satisfied with your work and their rule is that you always have something to improve (which at least for me is very discouraging.

      avatar
      Asurion Response
      5y
      Hi there, thanks for your review. Our employees keep us running, so we work hard to demonstrate how much we appreciate them. We appreciate your honest feedback and hope you can work with your manager to outline your concerns and make a plan to move forward!

      Explore other reviews about Asurion

      5.0
      3 Mar 2026
      Quality analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice place to work for many

      Cons

      Layoffs are always around the corner

      3.0
      26 Jun 2026
      Technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

      Cons

      Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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