Pros
Benefits, some work at home jobs, can move up
Cons
Metrics are becoming increasingly difficult to maintain (for good,hardworking employees). (no more yearly bonus, etc,holiday pay for the 2 major holidays). Otherwise pay is pretty good,however The metrics are getting higher and higher, expecting you to spend 10 mins to greet customer, relate to them, (be sure to follow the specific steps),make an offer to sell something, discuss why they dont want it if they don't, then confirm their issue is fixed,take notes, and SO MUCH MORE (that is research you're doing to actually fix their issue,) then close. 10 mins isnt enough,maybe sometimes, but it's to much. It feels like once you're getting comfortable in meeting your metrics they raise more! I understand change is good, but pushing people past their limits is to much. There's several different metrics to meet and it's especially difficult when they are upped all at once. It wasn't like this, so idk what changed, but it did.