I love asurion but they are not very flexible especially for people with families - Escalations Specialist Asurion Employee Review

5.0
7 Aug 2014
Recommend
CEO approval
Business outlook

Pros

I love interacting with the customers and all of my co-workers. They are always doing something fun on-site to keep employees involved and morale up. Even at home they email out games and team building exercises to keep morale up. Training was simple may need a bit more but it is a call center and things are ever changing so I kind of understand it is hard to teach everything in training...Besides you learn a lot more once you hit the phones. You get PTO and VTO depending on call volumes however VTO is not forces like some companies. Business casual/ casual dress. Some supervisors have their favorites and some should not be supervisors but you do have those supervisors that are awesome at their job

Cons

Trying to get a schedule change to accommodate things that go on in your life is like pulling teeth. Especially if you have a family that is not really taken into consideration but hey I guess its all based on business needs.

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Asurion Response
11y
Thank you for your response. We love to hear that you are so happy with your position and enjoying different activities with your team. We encourage you to continue working with your leaders to understand the best way to acheive a schedule change.

Explore other reviews about Asurion

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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