Asurion Customer Service (PPX) - PPX WAH Asurion Employee Review

1.0
11 Feb 2022
Recommend
CEO approval
Business outlook

Pros

The people within the çompany seem really nice.

Cons

PPX is a joke. They tell you sales aren't the most important part of the job, but just to offer. That's no at all true. All they really care about is the sales. Your check is never the same and all though they say you have a pay rate, you don't get paid by it. Checks are always short and there are ALWAYS system issues. They try to act like it's your system knowing that it's not, otherwise they wouldn't keep trying to send out replacement equipment over and over again. Then there's the downtime from the system issue. They say don't worry, you're still getting paid but your hours are so messed up and your not getting paid correctly. I was missing 32 hours for almost a month and when they finally paid me for them it still wasn't the correct amount of hours and the bundled them with regular hours so the tax on them was ridiculous!!! They should have sent a separate check for the missing hours. The people on the attendance desk are very rude when you're calling out on systems issues. I feel that Everything within the company is smoke and mirrors.

Explore other reviews about Asurion

3.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Cons

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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