Job itself isn't the worst, the way the company deals with its employees is though - Customer Advisor Booking.com Employee Review

1.0
30 Mar 2016
Recommend
CEO approval
Business outlook

Pros

Being in contact with customers through phone, live chat and emails. Lots of different cultures together in 1 office

Cons

Very strict rules, treating employees like children, no trust in its employees, micromanaging every move you make

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Booking.com Response
10y
Hi and thank you for your review. I am clearly disappointed by how you are feeling. As you will know, since you posted this review, we have held our Your Voice survey which we hold exactly as a means of listening to our colleagues. We do not have the results yet, it only closed 2 weeks ago but I am sure there will be lots of feedback for us to think about and take action on so that we can become a truly amazing place to work. Thank you Ryan

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
4.0
7 Jul 2026
Recommend
CEO approval
Business outlook

Pros

People are great, I have created amazing connections and friendships along the way. Fun work environment we work hard but are able to play harder. Global reach, often connecting with people around the world.

Cons

Not much mobility and constant change. Hard to be stable in that kind of environment. Many times the plan is not fully complete before expecting execution and very siloed creating duplication of effort and work.

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