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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      Customer Service Rep - Anonymous employee Booking.com Employee Review

      5.0
      19 Mar 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The management was great, the perks of the job are good, and the company environment is excellent.

      Cons

      It is still customer service in a call center. You will have to deal with emotional people on the phone all day. The company does their best to make the position as good a they can but they cannot change the fundamentals of the job.

      Explore other reviews about Booking.com

      5.0
      30 May 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      1mo
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      18 Jun 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

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