Nice Working Environment but Cheap with Employees - Anonymous employee Booking.com Employee Review

Hi and thanks for your feedback, despite what you say, it really is appreciated. I obviously don't know which part of the business you work in so I can't comment on your particular concerns (please do contact me directly if you'd like to discuss them with me or a member of the People Team) However, I can say the following from an over all perspective. I completely understand that people want more pay, I'm sure everyone does. In any engagement survey that you come across in any business the pay question is always a low score and normally the bottom of the list. What I don't agree with is that we don't listen and that we are "Cheap" Over the last 2 years, we have introduced annual pay reviews and have provided competitive cost of living increases. We are constantly bench marking our pay and we know that generally we are in line with the market but this does vary for roles and positions and we have to constantly review. From a package perspective we try and improve things (in a way we can afford) every year. In fact satisfaction with benefits was one of our most improved areas in our engagement survey +17 %points on the previous year. In the last year alone we have improved our Maternity and Paternity benefits, our pension and introduced Perkbox and we will continue to find ways to improve. We did ask for a voluntary donation for this year's Summer Party, which took place at The Albert Hall, with free drink ALL night, a band and food (it was amazing). All of the donation money went to the Mustard Tree charity that colleagues across the business voted to support this year. It was not mandatory but we did raise a lot of money for a great cause and we had a great time, With regards to promoting internally, we do. More than 150 colleagues have been promoted internally so far this year. We are bring people in from outside but that is because we are growing so fast. We need to do both. With regards to your final point, I genuinely do not know what you are referring to here. If you'd like to raise this through one of the many internal feedback routes we will definitely look into your concerns but otherwise, I can't comment. Thanks again for your feedback, I hope you will notice improvements as we go forward. Many thanks Ryan