Joke of a company - Customer Support Partner Booking.com Employee Review

1.0
8 Jul 2019
Recommend
CEO approval
Business outlook

Pros

Flexible working hours, free food

Cons

Working there reminded me of the song "chain on fools" daily :-) Unprofessional is saying the least... not even sure they grasp what this word means. Clueless management with TL's who do not even have basic human skills let alone work ones. Biased treatment of employees, rules will be applied to some but not to all. If you are not liked you will bullied and harassed out of your job in mafia style way. Fake attitude throught the whole place. People don't even acknowledge you with basic courtesies like an hello when they see you, sorry if they bump into you or thank you if hold the door for them and then gush out how amazing and friendly they all are on the on the workplace social media platform so as to get brownie points with TLs which will gain them visibility enche leading to promotions. Company procedures lack common sense or any other purpouse than making the work long winded. Quality team evaluation are a complete sham, based more on personal perception than on looking at the real quality of the work done. At least in London the quality team is made up by a bunch of brainless individuals which were chosen for the position precisely for that. You ask questions and the answers given are unrelated and do not make sense... just talking for the sake of it. The system on wich the platform is based is complete rubbish. Website crasshes constantly, information is misleading or plain wrong, bugs are a daily accurance... basically just a rubbish product which employees are expected to consider (and the company as well) as the best thing the planet ever had. At time the whole atmosphere in meetings and events is so creepy and self celebrating it reminded me of cults. Manegement was investigated for sexual harassment and bullying but in the end all stayed the same. I was personally discriminated and when i raised this up nothing was done. Basically just a workplace you should avoid if you want to work in a friendly and professional environment

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
6d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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