Booking.com

Part of Booking Holdings

Booking.com reviews

Pro and cons - Customer Care Specialist Booking.com Employee Review

4.0

8 Nov 2023

Customer care specialist

Recommend

CEO approval

Business outlook

Pros

International environment and good support team

Cons

Shifts and salary are not the best, and very slow pace when it comes to personnel improvements

Booking.com Response

Thank you for sharing your experience with us. We’re happy to hear that you enjoyed the international workplace environment and had good support from your team. It’s unfortunate that you weren’t fully satisfied with the internal work structure. We do appreciate your feedback regarding these topics. Wishing you all the best in your career. The Booking.com team

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5.0

30 May 2026

Booker

Recommend

CEO approval

Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

Booking.com Response

Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team

3.0

4 Jun 2026

Account manager

Recommend

CEO approval

Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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Booking.com reviews Booking.com Customer Care Specialist reviews Booking.com review

Booking.com

Pro and cons - Customer Care Specialist Booking.com Employee Review

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