Toronto Office is a Terrible Place To Work - Consultant Capco Employee Review

1.0
8 Jan 2021
Recommend
CEO approval
Business outlook

Pros

Salary is higher than financial institutions. Benefits are excellent including 22 vacation days and 100% medical coverage. They give out free beer every Friday.

Cons

If you like working long hours, being bullied and enjoy being overlooked for promotions, this is the place for you. Otherwise, I would look elsewhere. In my 5+ years there, I saw way too much bullying at CAPCO Toronto (CATO). Most of the Principal Consultants (PCs) and Managing Principals (MPs) at this place are bullies. They do not listen to people and do not respect anybody’s opinion. These bullies will have people removed from projects for questioning their plans. And why would the bullying stop? After all, partners are willing to sweep all bullying complaints under the rug and HR is not willing to reprimand the bullies. The unprofessional behaviour does not stop toward CAPCO’s consultants. It extends toward the client. I have seen many examples of MPs ignoring client employees and fighting with clients. CAPCO’s justification is that we know what we are doing, and all the financial institutions do not. But then again, you would act this way too if you had a CEO that constantly preached this nonsense. Many of the consultants are incredibly young. Too young. Partners will sell kids fresh out of school to their clients as project managers and senior roles when they have no clue what is going on. CAPCO has too many kids out of university who feel entitled and think that they must be Senior Consultants because they have an MBA. The promotion process is also a joke. The promotion decisions are made by partners, i.e., salespeople. These salespeople do not understand IT and do not comprehend what the consultants are experiencing in the field. They base their promotion decisions on favouritism instead of good work. Kiss up to the CEO and partners, and you have a good chance at a promotion. There were too many bad employees getting promoted and even more hardworking and bright people being left behind. First you give up your work/life balance, and then you get nothing for it. How could I forget how CAPCO “encourages” their consultants to do community work? By community, they are asking you to build their brand by helping put together proposals, writing white papers, and other things. Of course, this counts for 25% of your end of year review. Problem is you must do all this on top of your regular work hours. Then the senior people i.e. MPs and PCs, take all the credit for the work. If you are fresh out of school, CATO is a good place to learn. However, CAPCO is not good for anything else.

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Capco Response
5y
Thank you for the positive comments on pay at Capco. We aim to pay competitively at all levels and above market for our best performers. The rest of the feedback is disappointing. As a firm we have been very clear that bullying has no place in Capco and we can point to a number of examples where we have taken very strong action against those who have failed to live up to our values and standards. Alongside a new ‘Speak Up’ helpline and website on which staff can raise issues anonymously, people are also encouraged to speak to senior leaders on issues of concern, as well as HR or even people in the global team. It is simply not true to say that complaints are ignored. We are proud that our people are recognized and rewarded for the work they undertake outside the day job, be that on Diversity & Inclusion, or CSR, etc.. In many firms, extra curricula activity receives no recognition, but at Capo this contribution is valued. We are equally proud of our commitment to accelerated progression, based on contribution rather than time served. This does result in people being promoted more quickly than they perhaps would be in other firms, but this is firmly on the basis of their contribution to the business. Our performance process has a number of checks and balances incorporated to ensure this is the case and that it is fair and transparent. There are clearly some issues that tainted the latter part of your career with Capco, but our commitment to our people, our inclusive culture and the chance to build a rewarding careers in Capco is as strong as it has ever been.

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Pros

Great people and atmosphere here

Cons

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4.0
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Pros

Varied client work — Different clients and project types, which keeps things interesting. Real project mobility — You can move between projects when you advocate for yourself (within reason). Approachable leadership — Senior leaders are open to conversations if you reach out. Good development resources — Plenty of training and growth opportunities if you take advantage of them. Strong teams — Colleagues are smart, capable, and great to work with. Entrepreneurial environment — New ideas are encouraged, and there’s room to take initiative.

Cons

Long hours vary by project — Like most any professional job, some engagements require extended hours for prolonged periods, but work–life balance really depends on the client and team. Additional internal responsibilities — Depending on level, there can be a significant amount of firm‑support work outside of client delivery. Domain alignment not guaranteed — You may not always be staffed on projects that match your domain expertise. Coaching alignment constraints — Coaching relationships are tied to domain, which limits flexibility in choosing formal mentors. Long engagements (sometimes) — Some projects run for long durations or through multiple extensions. It can provides stability but may reduce variety in client and project experience depending on what you’re looking for.

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