Awful call centre environment do not deliver what they promise to clients - Anonymous employee Cielo Employee Review

1.0
19 Jan 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Used to be a great company to work at when they were Ochre House.

Cons

A large bureaucratic disorganised organisation who now operate under a call centre environment with much of the operation being outsourced to eastern Europe due to lower costs of labour. They have lost lots of clients over the past few years due to under delivering / performing and will not invest money or resources in their staff. Revolving door with very few opportunities for career progression and inept managers leading. Compared to other RPO's out there they are definitely one of the worst to work for.

avatar
Cielo Response
9y
Thank you for sharing your constructive comments and for your 5+ years of dedicated service to Cielo. Change is a constant in our culture and with that comes the need for all of us to be flexible and adaptable. The changes we make across the organization are intended to deliver on our bold vision, to re-enforce our company values and to empower our people to own their success. Cielo offers extensive opportunities for career growth and professional development. We encourage all employees to share their concerns with a manager, and to work with them to explore opportunities to accelerate their career at Cielo. We’re sorry that this did not happen for you during your time here.

Explore other reviews about Cielo

5.0
27 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management and WFH is nice

Cons

Hiring takings weeks and confusing start

3.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

well established clients. Interesting projects; friendly coworkers

Cons

No bonus, no merit increase pay out over the last 4 years. They say they want to strenghten their customer relationships and allocate more to AI but this is the worst way to do it. If your team went above and beyond and secured continuing business the bare minimum is a small merit increase. Growth opportunities for high performing employees will bring you more business. There is nothing to look forward to aside from a paycheck and contract renewal every 6 months.

3
See reviews by: Helpful|Rating|Date|All