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      Citi

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      Good job for someone who likes taking down fraudsters - Fraud Ops Specialist Citi Employee Review

      3.0
      12 Mar 2026
      Fraud ops specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      -Good benefits packages -Remote work is possible -Growth opportunities

      Cons

      -The company focuses on meeting average handle times over every other metric, including customer satisfaction, and they will quickly place you on disciplinary action if you do not strictly meet the goal for handle times.

      Explore other reviews about Citi

      5.0
      5 Jun 2026
      Data entry
      Recommend
      CEO approval
      Business outlook

      Pros

      workk life balance is good

      Cons

      workk life balance is not good sometimes

      3.0
      8 Jun 2026
      Compliance analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Great collaboration between work groups. There used to be room for advancement and diversity in the workplace.

      Cons

      Lack of job security for several years culminating in a layoff after nearly 3 decades with the firm. Like many places, benefits, raises, and advancement opportunities diminished over time as the firm decided to offshore roles.

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