Not the best position for the highly intelligent- - Customer Service Representative Citi Employee Review

1.0
26 Nov 2009
Recommend
CEO approval
Business outlook

Pros

Good resume filler, decent benefits, immediate supervisors easily approachable. Company prides itself on actively seeking employee satisfaction feedback. Flexible schedules.

Cons

Severe lack of clear communication between upper management and employees. Oftentimes critical competency metrics were impossible to understand and/or inconsistent. Good performance is not rewarded with additional freedoms, but with additional workload without extra compensation. Administrative duties such as payroll were expected to be self-completed and off the clock. Constructive feedback and suggestions completely ignored. Coworkers who are intelligent can and do easily leave the company, leaving the company staffed with people who maintain a high level of apathy and a lack of knowledge.

Explore other reviews about Citi

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility regarding hybrid work, Nice office, good environment in the office.

Cons

Distant leads, not much community culture, if you don't mind working alone for several weeks, this should not be an issue

3.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and work/life balance if you're on the right team.

Cons

Having a bad manager dictates everything about your job. You will see no upward mobility or compensation improvement if you are under a poor manager.

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